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"During the
major restructuring and centralization of the Mariner Licensing and
Documentation (MLD) Program, the Coast Guard Auxiliary REC Support Team
demonstrated outstanding support to the Coast Guard National Maritime
Center (NMC) and seventeen RECs. As the MLD Program came under
intense Congressional scrutiny for delays in issuance of mariner
credentials, the Coast Guard Auxiliary took it upon themselves to assist
in all processes serving mariners at the RECs. Auxiliary members
provided invaluable assistance at this crucial time in the MLD Program's
history. The Coast Guard Auxiliary REC Support Team found no job
undesirable and provided direct assistance with office administration,
remote site duties including mariner identification and fingerprint
collection, examination monitoring, administration of oaths, direct
customer assistance including assistance in the application process, and
myriad other mariner related tasks. Taking the initiative to receive
appropriate program training, they were instrumental in maintaining and
providing numerous remote site services throughout the country, saving
maritime customers time and travel costs normally associated with trips to
the RECs. Moreover, Auxiliary Team members have assisted the RECs,
the NMC, and the Coast Guard by auditing and assessing commercial and
academic licensing courses and site approvals, allowing REC evaluators to
continue their primary duties of evaluating applications for Merchant
Mariner Credentials. This assistance greatly eased the staggering
credentialing workload at the RECs and began the process of improved
customer service to mariners throughout the nation." |
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